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Terms Of Use

Disclaimer: This document has been translated from the Russian language and may contain legal inaccuracies. For any legal matters, kindly refer to the original document in Russian.

Use language selector in top-right corner of this website to refer to original document.

OFFER

1. GENERAL PROVISIONS

Individual Entrepreneur Vladislav Vladimirovich Mindubaev, registered in the registry of individual entrepreneurs under No. 319774600331865 (hereinafter referred to as the "Seller"), extends this Public Offer for the provision of Services listed on the official website of the Seller: https://neverlose.cc.

In accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the "Civil Code"), this document constitutes a public offer. Any individual who accepts the terms of this offer enters into an agreement by paying for the Services of the Seller as outlined in this Agreement. As per Clause 3 of Article 438 of the Civil Code, payment for the Service by the Buyer is deemed acceptance of the offer, equivalent to concluding an Agreement under the terms set forth herein.

Before using the Seller's services, it is strongly recommended that you carefully review this Public Offer. If you disagree with any part of this document, we advise refraining from purchasing the Services offered by the Seller. By accepting this offer, the Buyer confirms that they have read, understood, and agreed to all terms and conditions, and undertakes to adhere to them.

For the purposes of this offer, the following terms are defined as follows unless otherwise required by context:

Offer — a public proposal by the Seller, addressed to any capable individual, to conclude an agreement with him on the terms specified in this Agreement.

  • Buyer — an individual who has accepted the terms of the Agreement proposed by the Seller.

  • Acceptance — complete and unconditional acceptance by the Buyer of all the terms of this Agreement, including all appendices and additions to it.

  • Service — access to software whose functionality is described on the official website of the Seller, as well as technical support for its use.

  • Website — The Seller's website available online at https://neverlose.cc, which enables the purchase of software.

  • Software — computer programs developed by the Seller and offered for purchase to the Buyer on the Website.

  • Order — electronic application submitted by the Buyer in the specified format, expressing the intent to purchase certain Software offered for sale on the Website.

2. SUBJECT OF THE AGREEMENT

The subject of this Agreement is the provision of Services listed in the catalog on the Seller's Website https://neverlose.cc as of the date of Order placement. Prices and the range of Services may be periodically updated, but the conditions at the time of Order placement are deemed applicable. The Seller provides access to the Software and offers technical support but does not guarantee long-term operability or compatibility with future updates of gaming platforms.

This Agreement and its annexes constitute the official documents of the Seller and form an integral part of this Public Offer.

3. ORDER PLACEMENT

Services are ordered by the Buyer through the Seller's website: https://neverlose.cc. When registering on the Website, the Buyer must provide the following information: username and email address.

Placing an Order and subsequent payment implies the Buyer's agreement with the terms of this Agreement. The date of the Agreement between the Seller and the Buyer is considered to be the date of payment for the Order.

All informational materials presented on the Website are for reference purposes only and may not fully reflect certain properties or characteristics of the Service. If the Buyer has questions regarding the Service, they should consult the Seller before placing an Order.

4. ORDER EXECUTION TIME

The Order execution period is 1 business day. In exceptional cases, the execution period may be agreed upon individually with the Buyer, depending on the type of Services provided. If the Seller is unable to provide the Service, including for reasons beyond their control, the Seller reserves the right to cancel the specified Service from the Buyer's Order. The Seller will notify the Buyer of any changes to their Order via email.

The Order is considered fully executed once the Buyer has been granted access to the Software. The fact of access being granted is recorded by the Seller. The Seller bears no responsibility for how the Buyer uses the Software after access has been provided.

If the Buyer provides inaccurate contact information, the Seller is not liable for improper Order execution. If the improper execution of the Order is due to the Seller's fault, the Order will be re-executed at no additional cost.

5. PAYMENT FOR ORDER

Payments can be made via the following methods: cashless payments using bank cards, e-wallets, or other options available on the Seller's Website. Proof of payment is confirmed by a receipt.

The prices for Services listed on the Website may be changed unilaterally by the Seller, except for Orders that have already been paid for. Buyers will be notified of price changes through updates on the Seller's Website.

6. ORDER RETURN

In accordance with Clause 4 of Article 26.1 of the Russian Federation Law No. 2300-I "On Consumer Rights Protection," the Buyer has the right to cancel the ordered Service at any time before its execution. The execution of the Service is deemed to occur at the moment of granting access to the Software, and not at the moment of its use by the Buyer.

In the case of the provision of a Service of unsatisfactory quality (see Appendix 1), the Buyer is obliged to immediately notify the Seller through the feedback form available at https://neverlose.cc/tickets in their personal account.

In accordance with Article 22 of the Russian Federation Law No. 2300-I "On Consumer Rights Protection," the review period for a claim and the refund of money to the Buyer begins from the moment the Seller receives the request for a refund and lasts for ten (10) business days.

For refunds of Services of satisfactory quality, the following conditions must be met:

  • There is no successful launch of the software, as recorded by the Seller's internet server when opening the program menu, launched within the game.
  • The Buyer has not refused the Seller's assistance in the event of the inability to launch the software on the Buyer's computer due to third-party programs or other issues that can be resolved by the Seller through instructions provided to the Buyer.

The absence of a successful launch of the software is not grounds for a refund if the Buyer has refused to follow the Seller's instructions to resolve issues related to the software's launch.

The Seller reserves the right to refuse a refund if the Buyer has not provided all the necessary information to resolve the problem or has not followed the Seller's instructions.

In all other cases, refunds for Services of satisfactory quality are impossible, except in situations provided by the legislation of the Russian Federation.

For refunds of Services of unsatisfactory quality (see Appendix 1), the Buyer is required to submit a claim to the Seller through the feedback form in their personal account on the Website at https://neverlose.cc/tickets. Refunds will be made to the Buyer's bank account from which the Service payment was made.

The Buyer has the right to make a claim to the Seller for a refund of the Service cost no later than seven (7) calendar days from the date of granting access to the software.

The review period for the refund request and the refund process begins from the moment the Seller receives the request and lasts for ten (10) business days.

The refund will be made by the same method as the payment, within five (5) business days from the date of approval of the refund request. If it is not possible to refund using the original payment method, the Seller will agree with the Buyer on an alternative refund method.

7. RIGHTS, OBLIGATIONS, AND RESPONSIBILITIES

Seller's Rights and Obligations:

  • The Seller is obliged to provide Services of proper quality within the established timeframe (access to the Software and technical support).
  • The Seller has the right to change the prices of the Services unilaterally, notifying the Buyers by posting the relevant information on its Website.
  • The Seller is obliged to maintain the confidentiality of the Buyer's personal data and use it exclusively for the fulfillment of obligations under this Agreement.

Buyer's Rights and Obligations:

  • The Buyer is obliged to pay for the provided Services in a timely manner.
  • The Buyer has the right to demand the provision of quality Services in accordance with the terms of this Agreement.
  • The Buyer is obliged to provide accurate and complete information when placing the Order, necessary for the proper fulfillment of obligations by the Seller.

8. OTHER TERMS AND CONDITIONS

The Seller shall not be liable for the improper use of the Services by the Buyer ordered on the Website or through the Operator.

The Seller shall not be liable for the Buyer's use of the Services provided by the Seller in violation of laws or the rules for the operation of other software. The Buyer understands the risks associated with the use of such programs and agrees to assume full responsibility for any consequences of their use.

In the event that third parties or government agencies make claims against the Seller caused by the Buyer's illegal actions, the Buyer undertakes to compensate all losses and expenses of the Seller associated with such claims.

The site and all information and materials contained on it are provided on an "as is" basis, without any warranties.

We (including our partners) are not liable for direct, indirect, incidental or other damages (including, but not limited to, any types of account blocking, loss of gameplay, as well as other material and/or moral damages) arising from the use or inability to use the content, materials or functionality of this Site.

The Seller has the right, without the consent of the Buyer, to assign or otherwise transfer its rights arising from the Agreement to third parties, and to engage third parties to fulfill its obligations arising from the Agreement.

The Buyer has the right to send all claims regarding improper execution of the order to the Seller via the feedback form, https://neverlose.cc/tickets, in the personal account. All incoming information is processed within 1 (one) business day.

The Seller has the right to unilaterally amend this Agreement (offer). The new version of the offer comes into force from the moment it is published on the Website unless otherwise specified. Changes apply to Orders placed after the new version takes effect.

The Buyer is responsible for monitoring the current version of the offer before placing a new Order.

By agreeing to the processing of personal data, the Buyer consents to the transfer of this information in accordance with and in compliance with the norms of current Russian legislation. The Buyer's personal data may be used for the purposes of fulfilling the Agreement by the Seller and its partners.

The detailed rules for processing Buyers' personal data are determined by the Seller's Privacy Policy, available at https://neverlose.cc/privacy, which supplements this Agreement and defines the Seller's rights and obligations regarding the processing of the Buyer's personal data.

The Buyer is not entitled to transfer, sell, or exchange access to the Service provided by the Seller. Violation of this prohibition may result in termination of access to the Service without a refund. The Seller has the right to refuse to provide services in the future if the Buyer violates the terms of this offer.

Appendix 1.

A Service of satisfactory quality refers to Software provided to the Buyer that operates without malfunctions on the Seller's computer and those of other Buyers, as confirmed by the Seller's information system, which records successful cases of using the software.

A Service of unsatisfactory quality refers to the absence of access to the software or the inability to launch it due to the Seller's fault. Issues caused by incompatibility of the software with the Buyer's equipment, third-party software, or updates to gaming platforms are not grounds for a refund.

Disclaimer: This document has been translated from the Russian language and may contain legal inaccuracies. For any legal matters, kindly refer to the original document

Updated on 2025 Aug 19